If you are interested in continuing your personal development in a challenging and supportive environment – with a superb work/life balance on offer - this could be the ideal next step in your career. Please give us a call.          

Overview

• Acting as escalation point for Business Systems Team and providing guidance and support to members of the team when required.
• Co-ordinating the full lifecycle of IT project, responsible for project planning, execution and managing constraints such as scope, time and cost using proven, industry standard principles/techniques.
• Ensuring business system support requests are attended to and are completed within SLAs and that the IT service management system is updated with the latest information and statuses.
• Ensuring compliance with the IT Acceptable Use Policy and Security Policy.
• Working with Cyber Security Team ensuring business applications and data are protected.

Duties and Responsibilities

Planning and Organising

• Ensuring projects are well planned and prioritised ensuring minimal disruption to the business.
• Creating clear and concise project documentation in an organised manner including risks and issues logs and regular project updates.
• Leading the 5-year business systems project plan for new and replacement systems, as agreed with management, ensuring delivery is on time and to budget and highlighting any risks.
• Ensuring all IT projects follow a consistent framework using standardised processes and tools.
• Ensuring all project stakeholders are identified and communicated to effectively.
• Ensuring projects dashboard is updated regularly and provide comprehensive updates on all project work to IT management.

Technical / Operations

• Ensuring excellent customer service is delivered throughout the global business.
• Developing and managing solid working relationships with SMEs.
• In accordance with industry recognised methodologies, assisting team with business requirements analysis and make recommendations for improvements to new/current business systems/applications.
• Working effectively with third party vendors to source and implementing application solutions.
• Ensuring documented procedures for support handover are provided.
• Ensuring business systems calls logged via the IT service desk are managed and actioned appropriately.
• Providing support for business systems and applications when required, escalating as necessary and ensuring resolution in a timely fashion.
• Ensuring training material for new solutions is provided.
• Ensuring regular licence reviews are completed and any compliance risks are addressed.
• Assisting with any customer, financial and IT audits.
• Working closely with Infrastructure Team Lead on major IT initiatives and improvements
• Ensuring changes are always recorded using the change management process.

General

• Ability to effectively communicate with team/end users and third party vendors.
• Ensure administration duties are carried out effectively and in a timely manner.
• Communicate effectively within the department and provide support and assistance to other staff/suppliers where appropriate.
• Delivers on commitments and promises.
• Ensure compliance with all company policies.
• Actively highlight any improvement opportunity that may contribute to ensuring the safety of our people, improve quality standards and take care of the environment.
• Undertake other duties as may be reasonably required to meet the needs of the business.
• No financial or budget responsibility, but an awareness of the financial impact of actions carried out is required.   
• Work within the project budget constraints ensuring any potential overspend is highlighted to stakeholders.

Skills, Qualifications and Experience

• Experience in a supervisory role preferred.
• Excellent planning and organisational skills.
• Excellent verbal and written communication skills.
• Excellent troubleshooting technique and problem solver.
• Ability to organise work for self while balancing changing priorities.
• Well-developed analytical and project co-ordination skills.
• Self-starter and fast learner - able to work unsupervised.
• Ability to meet strict project deadlines.
• Working knowledge of on-premises systems and associated off premise cloud applications.
• Strong communication and interpersonal skills with ability to build sound and sustainable relationships within the team, business and supply chain vendors.
• Experience with major ERP systems including Oracle Cloud systems and IBM Maximo.
• Degree / HND in computer related subject.
• Prince 2 Methodology preferred.

TMM Recruitment INDIT

Email:IT_Team@tmmrecruitment.com