• Mitigating risk through proactive, efficient credit management strategies.
• Providing recommendations for customer credit limits and assess sales reserves/bad debt provisions.
• Engaging customers through calls, emails, and other approved methods to secure timely payments.
• Preparing and distributing account statements.
• Collaborating closely with Functional Managers, Project Managers, and Sales and Account Managers to streamline collections, aligning with company goals and fostering strong internal and external relationships.
• Delivering high-quality customer service on credit and collection issues, addressing daily credit requests, refund information, and resolving issues like unapplied cash, customer discrepancies, and short payments.
• Escalating delinquency trends to supervisors in line with company policy.
• Identifying, mitigating, or escalating issues contributing to account delinquencies.
• Assisting in compiling information on customer liquidation and bankruptcy cases.
• Supporting global initiatives to improve and automate the collections process through technology.
• Coordinating with the Billing Team on invoicing and unbilled revenue to ensure prompt billing.
• Completing additional tasks to support the credit and collections function.

TMM Recruitment INDFIN