As Customer Service Assistant, you will be required to carry out various demand chain related tasks towards the Branch customer key accounts.

Duties and Responsibilities include:

• Creating delivery notes and certification, handling inventory, manual bagging and tagging of customer orders, organising logistics of complete orders to customer schedules.
• Booking in, QC checks and manually unloading/packing goods in of customer goods and raw materials.
• Updating customer open order reports.
• Assisting with quotations, new orders, quality documentation to API and ISO standards to comply fully with customer conformance, labelling and dispatch of goods as a support function of the Customer Service Representative.
• Supporting with stock taking and inventory.
• Liaising with production team on open orders and supporting with scheduling.
• Supporting full team with ordering office equipment, materials, and consumables – raising purchase orders and goods in.

Person Specification:

• You are able to oversee various customer service and logistic processes and are able to manage your own schedule of work, prioritising key tasks.
• You are able to handle difficult and challenging workloads.
• You have good communication skills with both customers and peers.
• You have a good knowledge of Microsoft Office programs, experience with Microsoft Excel preferred.
• Experience with operating a sales system i.e., SAP/Ariba would be preferable.
• You are trustworthy and reliable.

TMM Recruitment INDSCC