As Export Coordinator, you will support with the coordination of shipments including quotation, ensuring that clients receive excellent customer service through their enquiry.

Duties and Responsibilities include:

• Assisting with the onboarding of new clients.
• Developing core client relationships to achieve team goals.
• Working closely with the Sales Team to maintain existing client relationships.
• Attending regular client meetings.
• Providing support to the Export Team to realise their objectives.
• Fully conversant with all Pentagon in-house systems.
• Accurate and complete entry of consignment and client information to the system.
• Booking shipments with carriers – airlines, shipping lines and road transport companies.
• Processing all shipping documentation including, but not limited to – MAWB, HAWB, Bill of lading, CMR and standard shipping note.
• Processing customs declarations in accordance with instructions and HMRC compliance.
• Maintaining a thorough understanding of HM Revenue & Customs regulations.
• Adhering to destination specific documentation requirements.
• Ensuring all monthly KPIs are met, and billing requirements are achieved in timely manner.
• Participating in weekly team meetings to discuss workload, issues, and opportunities.
• Providing competitive quotations to customers and overseas offices, ensuring intelligent buying is always sought.
• Resolving day to day issues with clients and vendors including issuing NCRs.
• Feeding back any operational issues to Manager who will share with the Sales Department to develop further business.
• Ensuring Dangerous Goods procedures are followed within the department for successful export in accordance with the current regulations.
• Providing advice to clients on all aspects of importing/exporting cargoes.

Applicants to this role require:

• Displays a positive and outgoing attitude, maintaining a high degree of commitment to improvements and change.
• Good organisational skills.
• High level of accuracy.
• Ability to form good relationships, with clients, colleagues and vendors.
• Experience in freight forwarding/logistics background.
• Excellent customer service skills.
• Experienced in handling Dangerous Goods.
• Understanding of Export Regimes and understanding of Customs Tariff.
• Excellent Microsoft skills, in particular Excel.
• Good oral and communication skills.
• Good organisational skills and an ability to react to suit operational demands.
• High level of accuracy in checking and processing information.
• Ability to form good relationships, with clients, colleagues and vendors.
• Able to work on own initiative, and as part of a team.
• Competent in the use of CDS.

TMM Recruitment INDSCC