Key Responsibilities:

• Delivering performance targets related to the organisation's core commercial activities, focusing on training from initial enquiry through to booking and payment.
• Collaborating with the Commercial Manager to generate and convert quality leads.
• Monitoring course fill rates and taking action to optimise attendance.
• Developing and implementing marketing content and activities with colleagues to generate leads and sales.
• Liaising with the Business Services Team and trainers to ensure smooth course delivery and manage training materials.
• Building and maintaining relationships with members, promoting additional benefits such as advertising platforms.
• Developing tailored training packages for members, addressing their ongoing needs.
• Staying informed about member business objectives to enhance retention and identifying upselling/cross-selling opportunities.
• Actively recruiting new members, particularly through training opportunities.
• Maintaining accurate records in the CRM system and ensuring timely reporting, following all processes and procedures to support commercial targets.

Ideal Candidate Profile:

• Proven experience in a busy, target-driven environment, managing high volumes of training enquiries.
• Strong administrative skills with a focus on delivering an exceptional client experience.
• A customer service champion with the ability to build lasting commercial relationships.
• A proactive self-starter with a strong work ethic and creative problem-solving skills.
• Excellent organisational skills with the ability to prioritise competing demands.
• Proficiency in Microsoft Office and CRM systems.
• A team player with outstanding communication skills.
• Meticulous attention to detail and a commitment to a ‘right first time’ culture.
• Passion for the region and the organisation’s mission.

Perks and Benefits:

• 30 days holiday entitlement, inclusive of public holidays, rising to 35 days after 5 years.
• Cycle-to-work scheme.
• Personal pension scheme with a 5% employer contribution.
• Pension salary exchange.
• Social activities, including a Christmas party and activity days.
• Legal access scheme.
• Life assurance cover.
• Westfield Health medical insurance scheme.
• Flexible working arrangements.

TMM Recruitment INDSCC INDOS INDHR